We were delighted to receive the Feefo Gold Trusted Service Award for our fantastic customer service in 2018. The award is an independent seal of excellence that recognises only the best of the best businesses for delivering exceptional experiences, as rated by real customers.
Created by the online reviews platform Feefo, Trusted Service is only awarded to brands that show outstanding customer service, based on their number of reviews and star rating. As all reviews are verified and genuine, the achievement is a true reflection of our consistent commitment to creating brilliant customer experiences.
We successfully met the criteria for the award by collecting more than 50 reviews throughout 2018 and maintaining an average Feefo service rating of above 4.5 stars. Here’s a taster of the glowing reviews we’ve received so far…
Our Managing Director Darwyn Ker was thrilled to receive the award, commenting: ‘This achievement recognises how hard the Woodpecker team has been working to give great experiences to all of our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service throughout the whole Woodpecker experience, so it’s important for us to listen, understand and respond to all of our customers. Feefo has enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.’
Congratulating us on winning the award, Matt West, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we have seen many remarkable businesses providing outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.’
Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, empowering us to make smarter decisions and improve experiences for all of our customers. The platform is trusted by more than 3,500 brands including Next, Vauxhall, Expedia, JCB and Thomas Cook.