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How can we help?

Please get in touch if you’d like any help or advice about wood flooring.

We can give you a hand with choosing a floor that’s right for you, and can answer any questions you might have about things like fitting and underfloor heating.

If you need further assistance with ordering samples, please view our blog about how to order free samples.

You can also visit our FAQs page for frequently asked questions.

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You can order up to 3 samples for free on our website (with free delivery). Please visit our samples page to select the samples you would like to order.
Have you seen our useful blog that answers some common questions about solid oak flooring? Take a look if you’re after some advice. We’ve also got a handy guide to choosing the right floor if you’re trying to weigh up options.
If you’re wanting to learn more about Engineered flooring then you can read our blog about how Engineered Wood Flooring is made, we’ve also got a handy guide to choosing the right floor if you’re trying to weigh up options between floor types.
If you’re wondering what Stratex flooring is then take a look at our blog which talks about this next-generation flooring. We’ve also got a handy guide to choosing the right floor if you’re trying to weigh up options between floor types.
Stratex FAQs
- Is Brecon Waterproof?
- Is Lynton Waterproof?
- Can I use underlay with Stratex floors?
- How do Brecon trims work?
- Does Brecon need expansion gaps?
- How do I clean my Stratex floor?
Yes, Brecon flooring is waterproof and suitable for installation in bathrooms and kitchens.
No, Lynton is not fully waterproof, but it is water-resistant.
Our Stratex floors have built-in underlay, therefore you should not add additional underlay underneath as it can cause too much pressure on the joints. If you need something underneath your Stratex floor then hardboard works as an alternative solution.
Please view our a useful guide on how to install Brecon trims.
Where temperatures remain between 15°C and 25°C, Brecon flooring should be fine without expansion gaps. However, please check the room conditions thoroughly first.
Stratex floors can be cleaned using our cleaning kit for lacquered floors.
Be sure to take a look at our useful guide to Bamboo flooring if you’re looking for more information on this eco-friendly product. We’ve also got a handy guide to choosing the right floor if you’re trying to weigh up options between floor types.
Frequently Asked Questions
- How do I clean my floor?
- How do I choose the right floor?
- How do I prevent scratches on my floor?
- How do I remove a stain or mark?
- How do I install Woodpecker Flooring?
- How do I validate my warranty/what is included in the warranty?
To validate your warranty, please view our Validate Warranty page, you can also find our warranty T&Cs on that page, too.
You can find all of our Installation Instructions on our website. We’ve also got some useful videos on YouTube, including How to Install Brecon Herringbone, How to Install Brecon Plank, How to Install Brecon Stair Nosing, and How to Fit Expansion Gaps.
We have a range of cleaning products available that have all been specially developed for our Woodpecker floors. If your floor is oiled, please view our cleaning kit for oiled floors. If your floor is lacquered (including our Stratex floors) please view our cleaning kit for lacquered floors. Additionally, you can find all of our cleaning and maintenance products on our website and we also have a short video with our top tips on how to care for your floor. Alternatively, we recommend using a well-wrung mop to clean your floor.
To help you choose the right floor, we’ve put together a handy guide. Please feel free to contact us for more assistance and advice specific to your renovation, simply let us know the details below and we’ll be in touch to help.
Learn how to prevent scratches on your wood/ wood-effect floor, and discover what to do if you do end up with a scratch on your floor on our blog. We’ve also got a short video on our YouTube which has our top tips on caring for your floor.
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We’re terribly sorry to hear that you’d like to report a product issue. Please fill in all the details below and attach any relevant photos, too. We will get back to you as soon as we can. Please note, our office is closed during weekends and evenings.
We’re very sorry to hear that you would like to make a complaint. We take complaints very seriously and we will do our best to get back to you as soon as we can. Please note, our office is closed during weekends and evenings.
To track your order, or to view order details, please login and visit Your Orders.
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- Order free samples
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If you’re a retailer, you can order unlimited free samples on The Woodpecker Hub . Alternatively, you can order 3 samples for free (with free delivery) directly from this website. Visit our samples page to select the ones you would like.
You can view and download all of our Installation Instructions on our website.
Please let us know the details of your project and we will do our best to get back to you as soon as possible.
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