Delivery

  • Deliveries are processed shortly after receiving your order. These are then sent either directly to you, or to a retailer using click and collect.
  • Deliveries are generally made within 3 to 5 business days* – it can be longer during peak season, weekends and over public holidays.
  • *Design Panels are made to order therefore please allow up to 8 weeks for delivery.
  • Please note, due to the delivery carrier, these are a curb-side drop, therefore please ensure someone is there to take the delivery inside.
  • Please contact us directly if you have any questions about your delivery: 029 2088 8223 or info@woodpeckerflooring.co.uk.

Redelivery Attempts

  • If your delivery arrives, you are not there to accept it and there is no answer on the contact phone provided we will attempt redelivery the following day. 
  • Charges for redelivery will depend on the size of the order.  There will be a £15 charge for parcels, £25 charge for a standard pallet and a £50 charge for a double pallet. 
  • If you wish to cancel your order on the day of delivery, we can accommodate this with a 20% restocking fee and a £25 transport fee.

Redirected Deliveries

  • If you order is already out for delivery and you would like to change the delivery address we can accommodate this with a £50 charge per re-route.

Returns

  • All goods must be returned within 30 days of receipt of goods*.
  • All goods must be stored correctly [ambient temperature, away from moisture] and will be moisture read on return to Woodpecker. If moisture reading is outside levels 7-11% WME, then no credit will be issued.
  • All goods must be in their original packaging with only clear tape used to reseal packs.
  • A £25 collection charge will be applied to all returns.
  • On receipt at Woodpecker, returns will be inspected and any damaged goods will be deducted from the return value.
  • Please note, a 20% restocking fee applies to all returns*.

Faulty Products

Whilst we do our best to minimise any faulty products, sometimes they can get damaged in transit, please follow the steps below should you receive faulty products:

  • Please send us photos of the damaged products with details of the order to info@woodpeckerflooring.co.uk, please do this within 48 hours of receiving the goods.
  • Once your return request has been made, you will be sent a confirmation of the return and further information from us to complete.
  • In order for a collection to be made, the sales return request must be completed (with photographs attached).

*RETURNING OUTLET AND CLEARANCE PRODUCTS

  • All outlet and clearance goods must be returned within 14 days of receipt of goods
  • All goods must be stored correctly [ambient temperature, away from moisture] and will be moisture read on return to Woodpecker. If moisture reading is outside levels 7-11% WME, then no credit will be issued.
  • All goods must be in their original packaging with only clear tape used to reseal packs.
  • A £25 collection charge will be applied to all returns.
  • On receipt at Woodpecker, returns will be inspected and any damaged goods will be deducted from the return value.
  • Please note, a 50% restocking fee applies to all outlet and clearance goods returns.