Here at Woodpecker, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we’re not in the business of selling, renting or trading our email lists with other companies and businesses for marketing purposes. In this Privacy and Cookies Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Grab yourself a cuppa and read on.
Collection and use of Personal Information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address. In general, you can browse our website without giving us any personal information. We use several products to analyse traffic to this website in order to understand our visitors’ needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. However, there are additional activities on our site that require you to be registered. For example: to order samples, sign up to our monthly newsletter and/or make a purchase. As part of the registration process, we collect personal information. We use that information for a couple of reasons: to inspire you with the latest interior design trends and other bits of you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.
We may collect and process the following personal information about you if you use the services listed above:
We collect/receive information about you in the following manner:
We will use the information that we collect about you for the following purposes:
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
A cookie is a small text file containing information that a website transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our website. If you are using a shared computer and you have cookies turned on, be sure to log off when you finish.
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, any attempt to find out the identities of those visiting our website.
Please view Google’s Policy by clicking here.
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade our email lists with other organisations and businesses. We use a third-party provider, Pardot (a product of Salesforce), to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at: firstname.lastname@example.org
We have a live chat feature on our website that allows users to contact a member of our team instantly. We use a widget called ‘Olark’ to do this, and some personal information is required to start a chat with us. This information is then put on our Customer Relationship Manager (CRM) Salesforce.
We use a Facebook Pixel and Google Ads Tracking Code across our website (both UK and US sites) to send useful information back to Facebook and Google about how our website users are interacting with the sites. We may then use that information to target and display more relevant content in the form of paid advertising to users who have previously interacted with our website, or to those who may be similar to that audience. No personal data is contained or collected in the Pixel or tracking code, nor do we sell or share this information to any other businesses, it is only used to provide a more fulfilling, relevant and seamless experience of Woodpecker Flooring online.
Please view Facebook’s Cookies Policy here.
Please view Google Ads Cookies Policy here.
You have the right to view, amend and/or delete any of your personal information that we have on file. Please email email@example.com with your request.
You may also opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at firstname.lastname@example.org.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Woodpecker Flooring, Woodpecker House, 26 Pant Glas Industrial Estate, Bedwas, Caerphilly, CF83 8DR, email: email@example.com. We will address your concerns in accordance with applicable law.