Delivery
- Deliveries are processed shortly after receiving your order. These are then sent either directly to you, or to a retailer using click and collect.
- Deliveries are generally made within 3 to 5 business days* – it can be longer during peak season, weekends and over public holidays.
- *Design Panels are made to order therefore please allow up to 8 weeks for delivery.
- Please note, due to the delivery carrier, these are a curb-side drop, therefore please ensure someone is there to take the delivery inside.
- Please contact us directly if you have any questions about your delivery: 029 2088 8223 or info@woodpeckerflooring.co.uk.
Returns
- All goods must be returned within 30 days of receipt of goods*.
- All goods must be stored correctly [ambient temperature, away from moisture] and will be moisture read on return to Woodpecker. If moisture reading is outside levels 7-11% WME, then no credit will be issued.
- All goods must be in their original packaging with only clear tape used to reseal packs.
- A £25 collection charge will be applied to all returns.
- On receipt at Woodpecker, returns will be inspected and any damaged goods will be deducted from the return value.
- Please note, a 20% restocking fee applies to all returns*.
Faulty Products
Whilst we do our best to minimise any faulty products, sometimes they can get damaged in transit, please follow the steps below should you receive faulty products:
- Please send us photos of the damaged products with details of the order to info@woodpeckerflooring.co.uk, please do this within 48 hours of receiving the goods.
- Once your return request has been made, you will be sent a confirmation of the return and further information from us to complete.
- In order for a collection to be made, the sales return request must be completed (with photographs attached).
*RETURNING OUTLET AND CLEARANCE PRODUCTS
- All outlet and clearance goods must be returned within 14 days of receipt of goods
- All goods must be stored correctly [ambient temperature, away from moisture] and will be moisture read on return to Woodpecker. If moisture reading is outside levels 7-11% WME, then no credit will be issued.
- All goods must be in their original packaging with only clear tape used to reseal packs.
- A £25 collection charge will be applied to all returns.
- On receipt at Woodpecker, returns will be inspected and any damaged goods will be deducted from the return value.
- Please note, a 50% restocking fee applies to all outlet and clearance goods returns.